Smaller businesses often think about maintenance after the site is built. However, it should be considered before the site is built so that there are no surprises later on. There are 2 options when it comes to maintenance - do it yourself, or outsource it. So, which is best?

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Looking at the evolution of an organisation and its web presence (in a similar sense to the SW-CMM - software capability maturity model), we can abstract a generic model for the “maturity” or evolution of a company’s web presence. This model can be mapped onto a simple graph which can be used as an indicator to highlight the level of complexity (and thus cost) of the required web solution.

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